Outsourcing/BPO Valuation: Multiples for Philippine Call Centers and BPOs
Outsourcing/BPO Valuation: Multiples for Philippine Call Centers and BPOs
What are the typical valuation multiples (based on headcount or revenue) currently being applied to established BPO and call center businesses in the Philippines?
2 Answers
BPO and call center businesses in the Philippines are typically valued at 3β6x EBITDA or 1.5β2x annual revenue, depending on profitability, client contracts, and growth prospects.
For established BPO and call center businesses in the Philippines, buyers usually look at industry norms rather than something tied strictly to headcount. The most common benchmark is an EBITDA multiple, and for profitable call center/BPO firms youβll often see deals roughly in the 3Γ to 6Γ EBITDA range, with stronger contracts, international clients or niche services lifting values toward the higher end.